Questions? We've got you.
Find answers about choosing and using your Neuroscribbles resources, NDIS purchases, shipping, returns and more.
START HERE
Choosing Your Resource
Which Neuroscribbles book should I choose?
It depends on the part of your child's day you'd like to support.
My Morning Routine focuses on getting ready and building structure at the beginning of the day.
My Evening Routine supports winding down and moving through bedtime routines.
Daily Living Skills explores a broader range of everyday skills and activities, including getting dressed and packing a school bag.
If you'd like support across multiple parts of the day, one of our bundles may be the better fit.
What age are the books suitable for?
Neuroscribbles books are designed with children approximately 3–12 years in mind, but age is only one consideration.
Every child develops at their own pace, so we recommend choosing a resource based on your child's individual needs, interests and current skills rather than age alone.
Does my child need a diagnosis?
Not at all. Visual supports can be useful for many children who benefit from clear steps, structure and knowing what comes next.
Neuroscribbles resources are designed with neurodivergent children in mind, including children with autism and ADHD, but the resources can also be used by children without a diagnosis.
Individual book or bundle?
If you'd like support with one particular area, an individual book may be all you need.
Routine Reset Bundle includes My Morning Routine + My Evening Routine for support at both ends of the day.
Complete Routine Bundle includes all three Neuroscribbles books for the broadest range of routines and everyday living skills - and offers the best value if you'd like the full collection.
everyday use
Using The Books
How do Neuroscribbles books support everyday routines?
Neuroscribbles uses clear visuals and step-by-step sequencing to make everyday routines easier to see and follow.
By breaking tasks into smaller, more manageable steps, the books are designed to provide structure and encourage children to participate in everyday routines with growing confidence and independence.
How should I introduce the books to my child?
Start slowly and explore the book together when there isn't pressure to complete the routine straight away.
Talk through the visuals, point out familiar activities and focus on one routine or skill at a time. As the book becomes more familiar, it can be incorporated into the relevant part of your child's day.
Every child is different, so use the resource in the way that works best for them.
Can the books be used at home, school or in other settings?
Yes. Neuroscribbles resources are designed to be practical across everyday environments.
They can be used by families at home and may also be incorporated into classrooms, learning environments or sessions with educators and other professionals where appropriate.
Do children need adult support to use the books?
This will depend on the child and the activity.
Some children may benefit from an adult introducing the visuals, talking through each step or completing activities together. Over time, the books can also be used to encourage greater participation and independence where appropriate.
purchasing options
NDIS & Bulk Orders
Can I purchase Neuroscribbles books using NDIS funding?
Neuroscribbles resources may be purchased using NDIS funding where the purchase is appropriate to your plan and funding arrangements.
If your plan is self-managed, you can purchase directly through our website and retain your order documentation for your records.
If your plan is plan-managed, please contact us before ordering so we can assist with the purchasing and invoicing process. Contact us at: info@neuroscribbles.com.au
If you're unsure whether a Neuroscribbles resource can be purchased using your funding, we recommend confirming eligibility with your plan manager or relevant NDIS contact before placing an order.
Can you provide an invoice for an organisation or plan-managed purchase?
Yes. We can arrange an invoice for eligible organisational and plan-managed purchases.
Contact us with the resources and quantities you require, along with the relevant billing details, and we'll help organise your order.
Do you offer bulk orders for schools, clinics or organisations?
Yes! We welcome enquiries from schools, clinics, allied health services, childcare settings, community organisations and other services interested in ordering multiple Neuroscribbles resources.
Contact us with the products and quantities you're interested in and we can discuss your order with you. Contact us at: info@neuroscribbles.com.au
Can educators and professionals purchase Neuroscribbles resources?
Absolutely. Neuroscribbles resources can be purchased by parents and families as well as educators, teachers, allied health professionals and organisations looking for practical visual supports to use with children.
your order
Orders, Shipping & Returns
How much is shipping within Australia?
Standard shipping within Australia is $9.95.
Any available shipping options and costs will be shown at checkout before you complete your order.
How long will my order take to arrive?
Once dispatched, orders typically arrive within 3–7 business days.
Need your order sooner? Express shipping is available for customers who require faster delivery.
For particularly urgent orders, please contact us before placing your order. Local pickup may be available by prior arrangement, depending on location, availability and the nature of the request. Contact us at: info@neuroscribbles.com.au
Please note that delivery timeframes are estimates and may vary once your order is with the postal carrier.
Will I recieve tracking?
Yes. Once your order has been dispatched, you'll receive tracking information using the contact details provided with your order.
Do you ship internationally?
Yes! We currently ship to select international locations. Enter your delivery address at checkout to confirm whether shipping is available to your location.
Where available, international shipping rates will be calculated automatically at checkout.
Can I cancel or change my order?
If you need to change or cancel an order, please contact us as soon as possible after placing it.
We'll do our best to help, but changes or cancellations may not be possible once an order has entered processing or fulfilment.
Contact us at: info@neuroscribbles.com.au
What is your returns policy?
Returns and refunds are handled in accordance with our Refund Policy.
Please review the policy for full eligibility and conditions, or contact us if there's an issue with your order and you need assistance.
What if my order arrives damaged or incorrect?
If your order arrives damaged, incorrect or there is another issue with your delivery, please contact us as soon as possible with your order details and photos where relevant so we can look into it for you. You can contact us at: info@neuroscribbles.com.au
Still have a question?
We're happy to help. Get in touch and we'll point you in the right direction.