Shipping policy

Order Processing

Neuroscribbles orders are carefully packed and dispatched from New South Wales, Australia.

Please allow 1–3 business days for your order to be processed and dispatched. During peak periods, promotional periods or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.


Shipping Timeframes

Estimated delivery times after dispatch are:

  • Australia: 3–10 business days
  • International: 7–21 business day

Delivery timeframes are estimates only and may vary due to postal carrier delays, customs processing, peak periods or circumstances outside our control.


Shipping Costs

A $9.95 flat rate applies to standard shipping within Australia.

Any other available shipping options and their associated costs will be displayed at checkout before payment is completed.


Lost or Delayed Parcels

Once your order has been dispatched, delivery timeframes are managed by the relevant shipping carrier and delays may occasionally occur.

If your parcel is significantly delayed or appears to be lost, please contact us at info@neuroscribbles.com.au. We will assist where possible by reviewing the tracking information, lodging an enquiry with the carrier where appropriate, and determining the next steps on a case-by-case basis.


Incorrect or Damaged Orders

If you receive an incorrect item or your order arrives damaged, please contact us within 3 days of delivery at info@neuroscribbles.com.au with:

  • Your order number
    A description of the issue
    Clear photos of the item and packaging

Where the issue is confirmed, we will arrange an appropriate resolution in accordance with our Refund Policy and your rights under applicable consumer law.


Address Accuracy

Please check that your shipping address is complete and correct before placing your order.

If you notice an error after ordering, please contact us as soon as possible at info@neuroscribbles.com.au. We cannot guarantee that an address can be changed once an order has been dispatched.

Additional postage costs may apply if an order needs to be resent due to an incorrect or incomplete address supplied at checkout.


Contact Us

If you have any questions about shipping or your order, please contact us at info@neuroscribbles.com.au.